Job Title: SmartComm Developer
Experience: 6+ Years
Location: Bangalore / HYD / Kochi
Employment Type: Full-time
Job Summary
We are seeking an experienced SmartComm Developer with 6+ years of hands-on experience in SmartComm Platform to design, develop, and support customer communication solutions. The role involves building scalable, high-quality document generation solutions aligned with business and compliance requirements.
Key Responsibilities
SmartComm
Design, develop, and maintain customer communication solutions using SmartComm.
Develop and enhance templates, layouts, rules, scripts, and content libraries.
Implement batch and real-time document generation solutions.
Work with XML, XSLT, and data mapping for document composition.
Integration & Technical Design
Integrate SmartComm with upstream/downstream systems (CRM, Core systems, ECM, Archive).
Develop solutions using SmartComm Designer, Design Manager, and Communications Server.
Support document distribution via print, email, PDF, and digital channels.
Ensure solutions meet performance, scalability, and security standards.
Maintenance & Support
Perform defect analysis, bug fixes, and performance tuning.
Provide production support and handle incident resolution.
Participate in root cause analysis and preventive improvements.
Collaboration & Stakeholder Management
Work closely with business analysts and stakeholders to understand communication requirements.
Translate business requirements into technical designs.
Support UAT and production releases.
Provide technical guidance to junior developers.
Required Skills & Qualifications
Technical Skills
6+ years of experience in SmartComm/OpenText Exstream.
Strong hands-on experience with:
SmartComm/Exstream Designer & Design Manager
Control Center / Communications Server
XML, XSD, XSLT
Scripting (JavaScript or Exstream scripting)
Experience with document composition, batch processing, and real-time generation.
Good understanding of print and digital communication workflows.
Tools & Platforms
Experience with version control tools (Git, SVN).
Familiarity with Unix/Linux environments.
Experience with CI/CD pipelines is a plus.
Domain & Soft Skills
Experience in Banking, Financial Services, Insurance (BFSI) is preferred.
Strong analytical and problem-solving skills.
Good communication and documentation skills.
Ability to work independently and in a team-oriented environment.
Experience working in Agile/Scrum environments.
Individual role
Nice to Have
OpenText certification in Exstream / SmartComm.
Experience with regulatory and compliance-driven communications.
Exposure to cloud environments (AWS/Azure).