Delivery Manager

Core Skills

• Program & Project Delivery (Critical)
• Proven experience managing large, outcome-based / fixed-price programs end-to-end
• Strong in planning, governance, risk management, and execution
• Experience in production support, QA, or T&M is acceptable only if complemented by strong fixed-price delivery ownership
• Customer & Stakeholder Management
• Strong engagement with US clients (flexible overlap required)
• Excellent communication and presentation skills
• Ability to manage expectations and drive high customer satisfaction
• People Leadership & Team Management
• Lead, mentor, and scale high-performing teams
• Strong leadership, conflict resolution, and cross-functional collaboration
• Operational & Financial Management
• Ownership of margins, invoicing, receivables, and delivery health
• Experience with contracts, SOWs, and renewals
• Scalable Delivery & Business Alignment
• Experience supporting proposals, RFPs, and deal closures
• Work closely with business units and sales
• Strong Technical Background (Must-Have)
• Solid understanding of technology and application landscapes
• Ability to engage in technical discussions, challenge teams, and make informed decisions

Roles & Responsibilities

1. Project & Program Delivery (50%) – Core

• Own end-to-end delivery across programs and projects
• Drive planning, execution, and closure (scope, schedule, cost, quality)
• Maintain “green” status across engagements
• Lead governance, reviews, and customer status reporting
• Manage risks, issues, and escalations proactively
• Ensure delivery aligns to business outcomes and high customer satisfaction

2. Delivery Operations (20%)

• Drive proactive hiring and staffing with TA/HR
• Own operational metrics, especially project margins
• Manage invoicing, receivables, and financial discipline
• Handle SOW extensions, contract management, and renewals
• Optimize resource utilization

3. Scalable Delivery & Business Growth (30%)

• Support and contribute to proposals, RFPs, and solutioning
• Work with business leaders and sales on deal closures
• Build scalable delivery models
• Ensure smooth transition from sales to delivery

Additional Expectations

• Strong leadership presence and ownership mindset
• Ability to work seamlessly across cross-functional teams
• Experience working with US customers with required time overlap
• Aggressive focus on delivery excellence and outcomes
• Clear prioritization and decision-making ability

Ownership Mindset

• End-to-end accountability: proposal → delivery → closure → renewal
• Strong focus on delivery excellence, margins, and customer success
• Operate with ownership, urgency, and execution rigor