Team Leader – US Mortgage Escrow & Property Tax
Experience:
4–6 Years in US Mortgage Domain
Minimum 2 Years in a Leadership Role (Team Lead / Associate Team Lead)
Shift:
US Shift (Night)
Job Description:
We are seeking an experienced Team Leader with strong domain expertise in US Mortgage Escrow and Real Estate Property Tax operations. The role requires managing end-to-end tax-related processes, leading a team, and ensuring accuracy, compliance, and timely delivery across escrow and property tax functions.
Key Responsibilities:
- Lead and manage a team handling US Real Estate Property Tax Research and Escrow operations
- Oversee property tax verification, including assessment, due dates, payment status, and jurisdiction validation
- Manage tax calling activities with US taxing authorities to obtain and confirm tax-related information
- Supervise US tax procurement and escrow procurement activities to ensure timely and accurate disbursements
- Monitor daily production, quality, SLAs, and turnaround times
- Conduct regular quality checks and provide coaching and feedback to team members
- Act as the primary point of contact for escalations related to tax discrepancies, delinquencies, and research issues
- Coordinate with onshore stakeholders and cross-functional teams to resolve complex cases
- Prepare MIS, dashboards, and performance reports for management and clients
- Support process improvements, documentation, and training initiatives
Role-Specific Requirements:
- Prior experience as a Team Lead / Associate Team Lead
- Strong knowledge of US Real Estate Property Tax processes and regulations
- Hands-on exposure to US Mortgage – Escrow operations
- Proven expertise in Property Tax Verification and tax research
- Experience handling tax calling and working with US taxing authorities
Required Skills & Competencies:
- Strong people management and stakeholder communication skills
- Excellent analytical and problem-solving abilities
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and quality orientation
- Proficiency in MS Excel and reporting tools
Preferred Qualifications:
- Experience working in mortgage servicing platforms and tax portals
- Prior exposure to client interactions and audits
- Ability to mentor teams and drive performance improvements