Key Responsibilities

  • Continue supporting existing client processes with minimal business disruption.
  • Perform daily operational activities as per client SLAs and operating procedures.
  • Maintain accuracy, quality, and turnaround time targets.
  • Review, validate, and process financial transactions and operational activities.
  • Investigate and resolve exceptions through collaboration with internal and client stakeholders.
  • Participate in month-end, quarter-end, and year-end activities.
  • Identify process improvement and automation opportunities.
  • Ensure compliance with internal controls, regulatory requirements, and client policies.
  • Support knowledge transfer, documentation, and cross-training initiatives.
  • Mentor junior team members (for senior positions).

Required Skills

Technology Mortgage